LOWEST PRICE GUARANTEE
Millworkcity offers a lowest price guarantee to all of our customers. Just provide our online customer service representatives with any competitor price offering of an identical advertised product offered by Millworkcity and we'll beat that price!
SALES & CUSTOMER SERVICE
Visit Millworkcity for a huge selection home improvement products ranging from kitchen & bath cabinets, mantels, corbels, mouldings, shutters, stair balusters, furniture parts, cupolas, mailboxes, planter boxes, wood turnings, staircase parts, window boxes and more!
Millworkcity works with outside sales representatives to introduce customers to available products as well as customer support. Millworcity outside sales representatives are not authorized to accept payment on behalf of Millworkcity as all orders must be processed by the customer through the Millworkcity website. Customers will always receive an e-mailed order confirmation within 24-48 hours of each processed order. Customers should use the "Contact Us" link when order confimation has not been received within the 24-48 hour order processing period.
KITCHEN & BATH DESIGN SERVICE
Millworkcity offers our customers kitchen and bath designs inclusive of floor plans, elevations and three dimensional renderings. Customers are required to submit precise measurements with the use of the Cabinetry Measuring Guide located in the Resources section of the Millworkcity website. Kitchen and/or bath design and cabinet pricing shall reflect customer selection of any cabinet product line offered by Millworkcity. Millworkcity charges a nominal design fee for this service that is credited to any customer that purchases the product material list of the subject kitchen or bath design.
WHAT ARE READY TO ASSEMBLE KITCHEN CABINETS?
Ready-To-Assemble (R.T.A.) are brand new fully finished kitchen cabinets packaged individually ready for easy assembly with everything you need included in the box. The do it yourself enthusiast will be delighted because our R.T.A. kitchen cabinets are easy to build. The assembly process is quick, efficient and frustration free. Nothing quite compares with the feeling of accomplishment when you finish the kitchen cabinet project by yourself. Every time you walk into your kitchen, you experience the pride of your own effort.
PRODUCT SHIPMENT / SHIPPING DAMAGES
It is the policy of Millworkcity that all products be inspected upon receipt. If products are received damaged, please contact Millworkcity upon receipt of damaged items to report damage.
Millworkcity will make every effort to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipping process. Should you receive a damaged item, please take a picture of the damage and notify us at once. Upon notification of any damage, Millworkcity will ship a replacement part out as a rush order. Customers must indicate on any visible damages on to the freight carrier's shipping ticket before acceptance of shipment of ordered products. If damage is not noticed until the package is opened (known as concealed damage) call the freight carrier & have them send a rep out to verify damage. We will handle all damage claims, but we must have documentation in order to process any claim for damage.
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the freight carrier's shipping ticket and send a copy of the shipping ticket, inclusive of shoirtage to our Customer Service Department. If the cartons are damaged, please note the damage on the freight carrier's shipping ticket.
CUSTOMER SATISFACTION / RETURN POLICY
If you are unhappy for any reason and would like to return your order for a refund, please refer the following return conditions:
1. To receive credit for returned products,a Return Authorization Number must be obtained by calling Millworkcity at 207-370-5020.
2. Products must be returned within 30 days and must be received in original condition. All items must be in original carton, unassembled and unused. Returns cannot be made after product has been assembled or installed.
3. Products damaged due to poor return packaging and handling will be subject to partial credit or no credit.
4. Assembled cabinets are non-returnable.
5. A 20% restocking fee will be charged on returned products. Shipping/freight charges, round trip, are the responsibility of the customer/purchaser.
6. Custom made products, including products with special order drilling, notching, cutting or mortising may not be returned.
Orders may be canceled so long as they have not yet been sent to production or stock products have been shipped. . In the event the order has been placed into production or shipped, Millworkcity can no longer cancel the order. To confirm that your order has been canceled, Millworkcity will email or fax a cancellation notice to your attention; only then will the cancellation be in effect.
ERRORS AND OMMISSIONS POLICY
From time to time there may be information on our website or in our product catagories that contains typographical errors, inaccuracies or ommissions that may relate to product descriptions, pricing and availability. Millworkcity reserves the right to correct any errors, inaccuracies or ommissions and to change or update information at any time without prior notice inclusive of any prior submitted orders.
PAYMENT TERMS AND CONDITIONS
All products are available for purchase by credit card or Pay Pal as credit terms are not available to any customers. By using the Millworkcity website, you are deemed to have agreed to all terms, conditions, use and notices contained or referenced within the Millworkcity website.
Products can be shipped U.S.P.S., Fed Ex, U.P.S. and common freight carrier. The purchaser can make selection of the desired shipper based on the shipment rates and time frame they require the selected product. Larger items may only be available to be shipped by common carrier based on weight and size of product selected.
Millworkcity collects two types of information during your visits to our Site:
First, we collect non-personally identifiable information. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links were “clicked.” Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the geographic location of the visitor’s point of connectivity. We also use “cookies” and other tracking technologies to collect non-personally identifiable information regarding you. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies make it possible for us to recognize your browser when you visit our Site. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the Site.
Second, we collect personally identifiable information. In general, our Site uses an order form, a registration form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information (such as your name, email address, physical address, telephone number, and credit card number). Further, where you use the Site to purchase a product or service as a gift or use our gift reminder service, we will collect from you personally identifiable information regarding the gift recipient or potential gift recipient.
Please take some time to familiarize yourself with the different ways that Millworkcity uses the information that we gather. Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to otherwise handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from Millworkcity or independently.
Millworkcity uses non-personally identifiable information, such as your IP address and the pages that you visit on our site.
Millworkcity will never sell your email address. When you submit all personal information, including your email address, it is kept strictly confidential. Every email sent has an unsubscribe link for your convenience.
THIRD PARTY WEB BEACONS
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here
Millworkcity.com is owned and operated by Millwork City Internet Services Corporation.