Order Cancellation Request

Orders may be cancelled so long as they have not yet been sent to production or in the case that stock products have already been shipped. In the event the order has been placed into production or shipped, Millwork City can no longer cancel the order. To confirm that your order has been cancelled, Millwork City will email a cancellation notice to your attention; only then will the cancellation be in effect.

Any custom order may be cancelled within 24 hours of the initial time of purchase otherwise the order cannot be cancelled.

Any order cancelled after 24 hours (1 business day) is subject to a 30% restocking fee unless waived by the management of Millwork City.

Any product that Millwork City identifies to be out of stock may be cancelled without any restocking fee so long as it has not shipped.