LOWEST PRICE GUARANTEE
Millwork City offers a lowest price guarantee to all of our customers on select items. Any product marked with our low price guarantee stamp is available for price matching. Just provide our online customer service representatives with any competitor price offering of an identical advertised product offered by Millwork City and we'll beat that price! Low price guarantee offering must include shipping cost from any competitor to reflect the total cost of any order. When requesting a low price guarantee, customers must provide submit a product link from any competitor website for product comparison.
Millwork City reserves the right to refuse any low price guarantee price match in cases where competition prices are below wholesale cost or the MSRP are not up to date.
SALES & CUSTOMER SERVICE
Visit Millwork City for a huge selection home improvement products ranging from kitchen & bath cabinets, mantels, corbels, mouldings, shutters, stair balusters, furniture parts, cupolas, mailboxes, planter boxes, wood turnings, staircase parts, window boxes and more!
Millwork City works with outside sales representatives to introduce customers to available products as well as customer support. Millwork City outside sales representatives are not authorized to accept payment on behalf of Millwork City as all orders must be processed by the customer through the Millwork City website. Customers will always receive an e-mailed order confirmation within 24-48 hours of each processed order. Customers should use the "Contact Us" link when order confirmation has not been received within the 24-48 hour order processing period.
WHAT ARE READY TO ASSEMBLE KITCHEN & BATH CABINETS?
Ready-To-Assemble (R.T.A.) are brand new fully finished kitchen & bath cabinets packaged individually ready for easy assembly with everything you need included in the box. The do it yourself enthusiast will be delighted because our R.T.A. kitchen & bath cabinets are easy to build. The assembly process is quick, efficient and frustration free. Nothing quite compares with the feeling of accomplishment when you finish the kitchen cabinet project by yourself. Every time you walk into your kitchen or bath, you experience the pride of your own effort. Please refer to our return policy regarding the return of any Ready-To-Assemble cabinet.
Product lead time is indicated on the product page of each page and the lead time for products can vary from time to time, especially on custom made products. Selection of an expedited shipping method does not expedite the order processing time of any order but only the time it takes to ship once the order is ready for shipment.
PRODUCT SHIPMENT / SHIPPING DAMAGES / CONCEALED DAMAGES
It is the policy of Millwork City that all products be inspected upon receipt and any such damages be notated on the Bill of Lading (BOL). If products are received damaged, please contact Millwork City upon receipt of damaged items to report damage within 48 hours. Customers are responsible to inspect their shipments for concealed damages within 48 hours of the receipt of any shipment.
Lift gate services will only be provided for assembled cabinets. Customers who have ordered ready to assemble orders without paying for lift gate services, regardless whether the shipment qualified for free shipping. All customers will receive curbside delivery only and in cases where the customer has a street or driveway that is not accessible by tractor trailer, the customer must make arrangements with the shipping carrier to unload the product at an accessible location for the tractor trailer. Customers with over sized items such as wall pantries or oven cabinets must be aware that they do not fit on a lift gate and they will need to break down the pallets themselves to get it off the truck (regardless of shipping method). In cases where customer select inside delivery, the freight carrier will deliver the products to the inside of the customers garage which must be full accessible. Millwork City does not offer "White Glove Service" to any areas.
In metropolitan areas, where delivery is scheduled to a high rise building, the customer is responsible to accept curbside delivery and make the necessary arrangements for the shipment to be loaded from street level to customers desired location at customers sole expense.
Millwork City will make every effort to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipping process. Should you receive a damaged item, please forward a picture of the damage and notify us at once by contacting us at email@example.com.
Upon notification of any damage, Millwork City will ship a replacement part out as a rush order. Customers must indicate on any visible damages on to the freight carrier's bill of lading before acceptance of shipment of ordered products. If damage is not noticed until the package is opened (known as concealed damage) write on the bill of lading that there was no visible damage to the boxes but was not checked for concealed damage. We will handle all damage claims submitted within 48 hours of product delivery but we must have documentation in order to process any claim for damage. Customers are responsible to sign the bill of lading assigned to their order with the correct shipping address where the order is received.
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the freight carrier's shipping ticket and send a copy of the shipping ticket.
Please make sure you sign the correct BOL that indicates your name and the delivery address of where the shipment is being received. If there is an issue with the delivery paperwork, please contact Millwork City immediately!
In the cases where a customer picks up a freight shipment from a freight carrier shipping terminal, the customer must inspect the shipment for damages in its entirety. Additionally, the customer takes responsibility for any damages not noted on the BOL from the terminal to the final destination.
Millwork City will not be responsible for shipping damage claims unless they are reported within 48 hours of delivery / receipt of the product by the customer. Any damage claims must be submitted to firstname.lastname@example.org or email@example.com with photographs of any visible damage.
Millwork City will not be responsible for packages that have been delivered to the assigned delivery address and stolen by others.
CUSTOMER SATISFACTION / RETURN POLICY
If you are unhappy for any reason and would like to return your order for a refund, please refer the following return conditions:
1. To receive credit for returned products,a Return Authorization Number must be obtained by calling Millwork City at 207-351-2800. Millwork City will forward the Return Authorization Number to the customer once received from the subject manufacturer. Customers should insure shipments for return to the manufacture and are required to notify Millwork City once their return shipment has reached the subject manufacturer. The Return Authorization Number must appear on every item approved for return to the manufacture.
2. Products must be returned within 10 days from the time of receipt and must be received in original (unused) condition. All items must be in original carton, unassembled and unused. Returns cannot be made after product has been assembled or installed.
3. Products damaged due to poor return packaging and handling will be subject to partial credit or no credit.
4. Returned items that are offered with free shipping are subject to the original outbound shipping cost being deducted from any refund and the return shipping is the responsibility of the customer.
5. A 30% restocking fee will be charged on returned products. Shipping/freight charges, round trip, are the responsibility of the customer/purchaser. If a product is shipped with free shipping and that product is returned for any reason, the customer is responsible for the shipping charges round trip.
As we receive many complaints about restocking fees, restocking fees are charged by the manufacturer and clearly identified on the top of each order confirmation that every customer receives. Our policy button is visible to every customer on every product page throughout our store. Furthermore, each and every order confirmation requests that the customer use the policy link embedded in the order confirmation in the case that they have a concern in which they decide they would prefer to cancel their order.
6. Custom made products, including products with special order drilling, notching, turning, cutting, milling or mortising may not be returned.
7. Specialty woods such as mahogany, white oak, cherry (any type), walnut, ash, beech, hard & soft maple, birch, hickory, etc. are custom made to order and not returnable. Any specialty wood product requires a 2-3 week lead time for manufacturing.
8. Any Atlantic Premium Shutter Order is a custom order (except for hardware) and not returnable.
9. Any R.T.A. or Assembled kitchen/bath cabinet order, where damage is not a factor, is not returnable. Any customer who orders cabinets from Millwork City for the purpose of matching pre-existing kitchen or bath cabinets understands that variation in color or stain is possible.
10. Any cupola is a custom order and not returnable.
11. In cases where a customer receives free shipping based on a monetary threshold and modifies any order in such a way that the subject monetary threshold is no longer met according to the free shipping terms, the customer shall be responsible for the cost of the shipment.
The customer is responsible to notify Millwork City, in writing, after delivery confirmation of the returned product to the manufacturer has been received by the customer. After the customer has notified Millwork City that the manufacturer has received the returned item in good condition, Millwork City will process credit to the customer accordingly.
In cases, where a customer's order may be returned according to our return policy, the customer shall allow 5 business days for credit card refunds to appear on their statement from the time of written return/refund confirmation. Customers who dispute any credit card payment made to Millwork City prior to the 5 business day wait time shall be responsible for the cost of any dispute fees incurred by Millwork City from any credit card company or Pay Pal.
Orders may be cancelled so long as they have not yet been sent to production or in the case that stock products have already been shipped. In the event the order has been placed into production or shipped, Millwork City can no longer cancel the order. To confirm that your order has been cancelled, Millwork City will email or fax a cancellation notice to your attention; only then will the cancellation be in effect.
Any custom order may be cancelled within 24 hours of the initial time of purchase otherwise the order cannot be cancelled.
Any order cancelled after 24 hours (1 business day) is subject to a 30% restocking fee unless waived by the management of Millwork City.
Any product that Millwork City identifies to be out of stock may be cancelled without any restocking fee so long as it has not shipped.
All requests for cancellation of any order must be submitted to Millwork City by using the Order Status or Contact Us form located on the top of each webpage.
Customers who dispute any credit card payment made to Millwork City prior to the written request of an order cancellation shall be responsible for the cost of any dispute fees incurred by Millwork City.
In cases, where a customer's order may be cancelled according to our cancellation policy, the customer shall allow 5 business days for credit card refunds to appear on their statement from the time of written cancellation confirmation. Customers who dispute any credit card payment made to Millwork City prior to the 5 business day wait time shall be responsible for the cost of any dispute fees incurred by Millwork City from any credit card company or Pay Pal .
ERRORS AND OMMISSIONS POLICY
From time to time there may be information on our website or in our product categories that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. Millwork City reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice inclusive of any prior submitted orders.
PAYMENT TERMS AND CONDITIONS
All products are available for purchase by credit card or Pay Pal as credit terms are not available to any customers. By using the Millwork City website, you are deemed to have agreed to all terms, conditions, use and notices contained or referenced within the Millwork City website.
By using the Millwork City website for the purchase of any product, the customer/purchaser agrees to pay their credit card company or Pay Pal for the products purchased on the Millwork City website in accordance with the standard policy of the issuing credit card company. Additionally, the customer agrees to waive their rights to contest the legitimacy of the credit card or Pay Pal charge tendered for payment, except in cases where the customer did not receive the ordered product due to product availability (custom orders excluded). Millwork City clearly represents our policies (or how to view our Policies) on our home page, customer order confirmation, return authorization form, cancellation form and checkout button.
Non-payment of any orders or any incurred charge back fees from any credit card company or Pay Pal are subject to legal action within the jurisdiction of the courts of the County of York, the State of Maine. The Purchaser agrees the by using the Millwork City website, any transaction processed takes place within the State of Maine where Millwork City is located and operates their place of business. The Purchaser agrees to pay any legal or collection costs relating to the non-payment of any orders from Millwork City. In cases where the Purchaser has disputed their credit card charges in relation to products received, the Purchaser agrees that any promotional discounts shall be forfeited. Millwork City reserves the right to enact binding arbitration relating to any non-payment of product(s). Any legal claim by Millwork City is subject to a legal complaint processing fee of $250 which does not include any court or legal/collection fees or time for employee wages paid for employees that are required to testify in court. Any legal and/or collection cost incurred by Millwork City shall be added to any judgment received by the court. Any legal claim by Millwork City or it's customers regarding disputes relating to purchases executed through the Millwork City website are subject to legal action within the jurisdiction of the courts of the County of York, the State of Maine.
Millwork City reserves the right to lien the delivery address for any product that has not been paid. In any case where a property lien has been filed within any jurisdiction in the United States, the purchaser or recipient of the product agrees to the reimbursement of any legal costs relating to the execution and release of any property lien.
Millwork City will not be responsible for products that have been delivered to customer where the delivered packages have been stolen by others.
Products can be shipped U.S.P.S., Fed Ex, U.P.S. and common freight carrier. The purchaser can make selection of the desired shipper based on the shipment rates and time frame they require the selected product. Larger items may only be available to be shipped by common carrier based on weight and size of product selected.
Products that have free shipping are not available for expedited ship methods. Products that have free shipping via freight or common carrier which ship to metropolitan areas/cities are subject to additional costs to the customer.
All freight shipments are curbside delivery and the customer is responsible to accept delivery and any means of unloading the product/order from the freight carrier. In cases where delivery trucks cannot access certain residential areas or roads, the customer will be responsible to make arrangements with the freight carrier to receive the product/order.
Prior to the delivery of any freight shipment, the freight carrier will contact the customer 24 hours prior to scheduling a date and time frame for delivery. Any customer that fails to meet the freight carrier during the scheduled delivery period shall be responsible to reimburse Millwork City the cost to reschedule delivery charged by the freight carrier.
Millwork City collects two types of information during your visits to our Site:
First, we collect non-personally identifiable information. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links were “clicked.” Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the geographic location of the visitor’s point of connectivity. We also use “cookies” and other tracking technologies to collect non-personally identifiable information regarding you. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies make it possible for us to recognize your browser when you visit our Site. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the Site.
Second, we collect personally identifiable information. In general, our Site uses an order form, a registration form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information (such as your name, email address, physical address, telephone number, and credit card number). Further, where you use the Site to purchase a product or service as a gift or use our gift reminder service, we will collect from you personally identifiable information regarding the gift recipient or potential gift recipient.
Please take some time to familiarize yourself with the different ways that Millwork City uses the information that we gather. Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to otherwise handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from Millwork City or independently.
Millwork City uses non-personally identifiable information, such as your IP address and the pages that you visit on our site.
Millwork City will never sell your email address. When you submit all personal information, including your email address, it is kept strictly confidential. Every email sent has an unsubscribe link for your convenience.
THIRD PARTY WEB BEACONS
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Millworkcity.com is owned and operated by Millwork City Internet Services Corporation.