Damaged Item Report

It is the policy of Millwork City that all products be inspected upon receipt and if products are received damaged, this form must be submitted within 48 hours upon receipt of damaged items. Millwork City will make every effort to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipping process. Should you receive a damaged item, please forward a picture of the damage, a description of the damaged item and notify us at once by using this form.

Upon notification of any damage, Millwork City will ship a replacement part out as a rush order. Customers must indicate on any visible damages on to the freight carrier's bill of lading before acceptance of shipment of ordered products. If damage is not noticed until the package is opened (known as concealed damage) write on the bill of lading that there was no visible damage to the boxes but was not checked for concealed damage. We will handle all damage claims submitted within 48 hours of product delivery but we must have documentation in order to process any claim for damage. Customers are responsible to sign the bill of lading assigned to their order with the correct shipping address where the order is received.

Millwork City will not be responsible for shipping damage claims unless they are reported within 48 hours of delivery / receipt of the product by the customer. Any damage claims must be submitted to Millwork City with photographs of any visible damage by using this form. By submitting this form, the customer confirms that they have read this form and agrees to the damage policies identified by Millwork City.