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Order Return Request

If you are unhappy for any reason and would like to return your order for a refund, please complete this form in its entirety. To receive credit for returned products ,a Return Authorization Number must be obtained by completing this return form. Millwork City will forward the Return Authorization Number to the customer once received from the subject manufacturer. Customers should insure return shipments to the manufacturer and are required to notify Millwork City once their return shipment has reached the subject manufacturer. The Return Authorization Number must appear on the box of every item approved for return to the manufacturer. Products must be returned within 10 days from the time of receipt and must be received in original (unused) condition. All items must be in original carton, unassembled and unused. Returns cannot be made after product has been assembled or installed.

Products damaged due to poor return packaging and handling will be subject to partial credit or no credit. Returned items that are offered with free shipping are subject to the original outbound shipping cost being deducted from any refund and the return shipping is the responsibility of the customer.

A 25% restocking fee will be charged on returned products. Shipping/freight charges, round trip, are the responsibility of the customer/purchaser. If a product is shipped with free shipping and that product is returned for any reason, the customer is responsible for the shipping charges round trip.

Custom made products and products identified as custom made on the subject product page, including products with special order drilling, notching, turning, cutting, milling or mortising may not be returned. Specialty woods such as mahogany, white oak, cherry (any type), walnut, ash, beech, hard & soft maple, birch, hickory, etc. are custom made to order and not returnable.

Any Atlantic Premium Shutter Order is a custom order (except for hardware) and not returnable. Any R.T.A. or Assembled kitchen/bath cabinet order, where damage is not a factor, is not returnable. Any customer who orders cabinets from Millwork City for the purpose of matching pre-existing kitchen or bath cabinets understands that variation in color or stain is possible and therefore not returnable. Any cupola is a custom order and not returnable. The customer is responsible to notify Millwork City, in writing, after delivery confirmation of the returned product to the manufacturer has been received by the customer. After the customer has notified Millwork City that the manufacturer has received the returned item in good condition, Millwork City will process credit to the customer accordingly. In cases, where a customer's order may be returned according to our return policy, the customer shall allow 5 business days for credit card refunds to appear on their statement from the time of written return/refund confirmation. Customers who dispute any credit card payment made to Millwork City prior to the 5 business day wait time shall be responsible for the cost of any dispute fees incurred by Millwork City from any credit card company or Pay Pal. By submitting this form, the customer confirms that they have read this form and agrees to the return policies identified by Millwork City.